The following applies only to purchased items via www.salora.nl.
We send your product after receipt of your payment, on working days within 24 hours. You will automatically receive two e-mails. One when the payment is completed and one when your order has been shipped.
We send small parcels to you by letter post or letterbox parcel. These will be brought to you within one or two working days (in the mailbox).
Large packages, which do not fit in the mailbox, are sent as a package. These will be brought to you by PostNL within one or two working days.
Large household appliances
When purchasing a large household appliance, you can indicate on our site when you want to have the product delivered. You will also find various other options regarding the delivery of your purchase.
Not at home
If you are not at home with the first delivery attempt of a package, you will receive a message from the delivery person with a non-home code on it. With this code you can indicate the same day until 22:00 where you want your package to be delivered the second time.
Multiple items at once
If you order multiple items at once, we will, if possible, deliver everything to you at once. The delivery time of the entire order in that case is equal to that of the article with the longest delivery time.
In your account you will see the status of your order. If the order has the status ‘sent’, but you have not received the package yet, it is best to wait one or two working days. In exceptional cases PostNL does not deliver within 24 hours, but it takes a few days to deliver an order.